[et_pb_section fb_built=”1″ custom_padding_last_edited=”off|tablet” admin_label=”Header” _builder_version=”4.24.2″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#243d80 0%|rgba(0,0,0,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#8300e9″ background_color_gradient_end=”rgba(0,0,0,0)” background_image=”https:\/\/www.collegecanada.com\/wp-content\/uploads\/2023\/04\/high-school_13.jpg” custom_padding=”10vw||0px||false|false” custom_padding_tablet=”||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/www.ccdep.ca\/cc\/wp-content\/uploads\/2023\/04\/high-school_48.png” background_size=”initial” background_position=”top_left” background_repeat=”repeat-x” custom_margin=”|380px|10px|-30vw|false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.20.4″ _module_preset=”e598b17a-9229-42f6-b238-019d6094332e” header_font=”Roboto|500|||||||” header_text_color=”#FFFFFF” header_font_size=”80px” header_line_height=”1.15em” max_width=”800px” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n
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1- To the person directly concerned or his superior<\/p>\n
2- To the person responsible for handling complaints<\/p>\n
3- To the Regional Student Ombudsman<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.collegecanada.com\/wp-content\/uploads\/2023\/09\/PNE-process-procedure-En-SW.jpg” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”|600|||||||” header_2_font_size=”20px” header_3_font=”|600|||||||” header_3_font_size=”16px” global_colors_info=”{}”]<\/p>\n
To file a complaint, the student must first approach the person directly concerned or that person\u2019s superior.<\/p>\n
The complaint may be verbal, but it is better if it is made in writing. This creates a paper trail and makes it easier to determine how long processing will take.<\/p>\n
The person who receives the complaint has 10 working days to reply.<\/p>\n
If you are still not satisfied with how the complaint is being handled, or if the 10-day deadline has expired, you must contact the person responsible for processing complaints.<\/p>\n
This step may be done:<\/p>\n
The complaint is processed within 15 working days.<\/p>\n
If you are still not satisfied with how the complaint is being handled, or if the 15-day deadline has expired, you must contact the regional student ombudsman in your region.<\/p>\n
A complaint concerning an act of sexual violence may be done directly to the regional student ombudsman, omitting the first two steps of the process. These complaints are fast-tracked.<\/p>\n
The regional student ombudsman forwards the complaint to the educational institution, unless he or she has reasonable grounds to believe that this would hamper the investigation, or the complainant objects to the transmission of the complaint<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.20.2″ _module_preset=”default” custom_padding=”|0px||0px|false|false” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.2″ _module_preset=”default” background_color=”#041e6d” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” global_module=”68″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.2″ _module_preset=”default” custom_padding=”8px||8px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_orientation=”center” background_layout=”dark” global_colors_info=”{}”]<\/p>\n
Accredited by the Ministry of Higher Education (MES), the college is recognized as a college-level technical institution – Permit 693550
Accredited by the Ministry of Education, Coll\u00e8ge Canada inc. is recognized as a\u00a0private educational institution at vocational training level\u00a0– Permit 660500<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,2,28,0.85) 0%|rgba(30,56,122,0.9) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.collegecanada.com\/wp-content\/uploads\/2023\/03\/1.jpg” custom_margin=”2px||||false|false” custom_padding=”||0px|||” global_module=”1323″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” background_layout=”dark” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n
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Canada College Inc. is founded on the principles of academic excellence, professional support and student success. It accompanies its students in their process of development and integration into Quebec and Canadian society.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” background_layout=”dark” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#FFFFFF” divider_position=”center” divider_weight=”2px” _builder_version=”4.20.2″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_line_height=”1.4em” background_layout=”dark” global_colors_info=”{}”]<\/p>\n Omnivox<\/a><\/span><\/p>\n Office 365<\/a><\/span><\/p>\n E-Learning (Moodle)<\/span><\/a><\/p>\n College Banking Information<\/a><\/span><\/p>\n College regulations<\/span><\/span><\/a><\/p>\n Canada College Health Centre<\/a><\/span><\/p>\n Documents and brochures<\/a><\/span><\/p>\n OQLF Preparation Course<\/a> Complaints processing procedure<\/span><\/a><\/p>\n Registration Verification<\/span><\/a><\/p>\nQUICK LINKS<\/h2>\n
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